Sump Pump Installation & Repair in Columbus, OH
Keep your basement dry—protect your home with a reliable sump pump
Five Star Home Services installs, repairs, replaces, and maintains sump pumps throughout Columbus. If your basement has flooded before, or you want to make sure it never does, we can help.
Got a Question? Get Answers in Minutes!
“Always able to get me in ASAP so my family of animals is safe in the heat.”
— Cooper Sandoval
“I would welcome them back and request them to do any repairs in the future.”
— Paula Whitney
“They do it the RIGHT way! I will keep coming back.”
— Claire Irwin
“My sump pump backup system was installed exactly as requested. Definitely recommend.”
— Ben James
“As a retired electrician, they get 5 stars in my book.”
— John Mason
“Their work is excellent and I couldn’t be more pleased with the results.”
— Vanessa Saunders
“My thermostat showed a drop of 7 degrees in a matter of 20 minutes.”
— Layla Burris
“Being a single mom, I felt very comfortable having them in my home.”
— Kim Harper
Signs Your Sump Pump Needs Attention
Stop the Flooding, Save Your Basement—Fast.
Most sump pump problems show up in a few predictable ways.
It runs constantly
This usually means the float switch is stuck in the “on” position, or the pump is too small for how much water is coming in. Either way, a pump running nonstop will burn out faster than it should.
Strange noises
As with many other plumbing issues, like drain clogs and old pipes, strange noises mean something’s wrong. In the case of a sump pump, it’s pointing to mechanical wear and tear or debris caught in the impeller. A healthy pump runs quietly; if yours doesn’t, it’s worth having it looked at before it stops working entirely.
Rust or standing water around the pit
If you’re seeing this, it means moisture has been sitting against the pump housing, which shortens its lifespan. Standing water that doesn’t clear up after the pump runs is telling you that it can’t keep up anymore.
Your basement got damp or wet during a recent storm
If you get water in your basement after a storm, that means the sump pump didn’t do its job. One wet basement event is enough to set off warning bells. Two means it’s a good idea to consider replacing the sump pump.
Our Promise To You
Why choose Five Star Home Services?
Five Star Home Services offers fast, reliable comfort backed by our plumbing and electrical expertise. With trusted service across every trade, we make your home repairs simple and stress-free.
Same day or it's free*
Done right or we'll make it right.
Trusted by neighbors. Guaranteed by us.
10% of profit goes to charity.
Multiple options always given.
FIVE STAR PROMIse
Trusted by neighbors, guaranteed by us.
Always Accountable
Done right or we'll make it right.
Fast Service
Same day or it's free.*
Service With Purpose
10% of profit goes to charity.
Transparent Pricing
Multiple options always given.Schedule with Five Star Home Services
Home comfort, as simple as 1, 2, 3!
With Five Star Home Services, getting help for your home couldn’t be easier. From heating and cooling to plumbing and electrical, our friendly full-service team takes the stress out of repairs. One call, one team, and you can relax knowing we’ve got everything covered.
Schedule in Minutes
Call or book online for fast scheduling.
Same-Day Arrival
Our expert technician arrives fast to diagnose the issue or provide an estimate.
Back to Comfort
Enjoy peace of mind with repairs done right the first time.
Serving Homes, Supporting Communities
When you book a service with us, you’re giving back too. A portion of the proceeds from every job goes directly toward supporting local community programs and families in need.
Sump Pump Services in Columbus & Central Ohio
Proud to keep Columbus basements dry.
From downtown condos to quiet cul-de-sacs, Columbus homes see heavy rain, snowmelt, and rising groundwater. Five Star Home Services proudly delivers sump pump repair, replacement, and backup installation throughout Columbus and the surrounding Central Ohio communities. When storms roll in, our local teams are ready to keep your basement protected.
Columbus Neighborhoods We Serve
We provide sump pump services in many of Columbus’s most well-known neighborhoods, including: Short North, Victorian Village, and Italian Village – Older homes, finished basements, and high water tables that demand reliable sump pump protection. Dublin, Hilliard, and Upper Arlington – West and northwest suburbs with a mix of older homes and new builds that benefit from upgraded pumps, pits, and discharge lines. Westerville, Worthington, and Gahanna – Established communities where finished basements and growing families depend on dependable sump pump systems. New Albany, Grove City, and Pickerington – Rapidly growing areas where new construction still needs proper drainage and flood protection.
Wherever you call home in Columbus or the surrounding Central Ohio suburbs, our plumbers arrive with the tools, parts, and experience needed to diagnose sump pump issues quickly and fix them the right way.
Why Columbus Homes Need Sump Pumps
A sump pump sits in a pit at the lowest point of your basement. When water rises to a set level, the pump kicks on and pushes it out through a discharge line away from your home. It’s the last line of defense against heavy rain and a flooded basement. Columbus gets nearly 40 inches of rain each year, and that’s before factoring in spring snowmelt. Our clay-heavy soil doesn’t drain well, soaking up that water and holding against your home’s foundation. That means when the rains are heavy enough, you have a good chance of getting a flooded basement.
Flat terrain makes it worse. In areas like Alum, the Olentangy River, and other waterways, groundwater rises quickly. A lot of Columbus neighborhoods have aging footer drains that are clogged or collapsed, leaving no backup if the primary drainage fails.
Columbus Five Star Sump Pump Reviews
Real stories from real customers.
From nuisance water in the sump pit to full-on basement floods, families across Ohio count on Five Star Home Services for fast, honest, and reliable sump pump service. We don’t just swap a pump and leave—we troubleshoot the whole system, fix it right, and help you prevent future water problems.
“Nick was fabulous, knew exactly what he was doing, courteous, friendly and was very patient with 101 questions. Thanks Nick!”
Nick Schneider, Plumbing Drain Diagnostic
“Nick was VERY helpful and kind. He went above and beyond. It’s so refreshing to see such great rapport in times like now. Would definitely recommend!!”
Nick Schneider, Drain Diagnostic
Steve Monbeck, Plumbing Service Call
“I had a clogged main drain that kept the whole house from draining, James the drain specialist was absolutely amazing. He explained everything perfectly, he showed me what he was seeing and what I should be seeing. He gave me tips on how to prevent this in the future, he gave me tips so that I wont require further work, and he a great attitude the whole time. Highly recommending James/Five Star to family and friends. Couldn’t be happier with the service!”
James Ashley, Drain Diagnostic
“Chris Carr was absolutely amazing! My pipes had roots in them built up real bad and I was hoping we wouldn’t have to replace anything and him and his assistant and supervisor kicked ass and got my clean out taken care of and even gave us great tips to keep up on preventative care as well. He was very informative, fun to talk with and extremely personable, and even took care to clean up after the job super well! We’ll definitely be using them in the future!”
Chris Carr, Drain Diagnostic
“This was our second time using Five Star Home Care in Xenia, and they were just as great as the first. We had a clogged shower drain on a Sunday and were surprised to book an appointment that same morning! James Ashley, our technician, was professional, polite, and efficient. He cleared the drain, checked our pipes, and left the area spotless. Big thanks to Alexis for her help setting everything up. Highly recommend James and the Five Star team!”
James Ashley, Drain Diagnostic
“Chris did an amazing job! Our system was badly backed up just days after our home warranty expired. He and two other techs worked nearly 10 hours yesterday and Chris returned today for two more. What should’ve cost nearly $1,000 was cut in half thanks to the team’s generosity—and Chris’s hard work likely saved us from an $8,000 repair. Reminder: stay on top of roots in your lines—they can get out of control fast!”
Chris Carr, Drain Diagnostic
“Very professional, courteous, and knowledgeable. Unlike another company that showed up unprepared, they came within 24 hours, completed the camera inspection, found the break in 20 minutes, provided photos, and gave helpful repair recommendations. I’ll definitely use them again.”
James Ashley, Drain Diagnostic
“Chris did a great job! Very thorough, efficient, respectful – and, he of course solved our problem. We highly recommend Chris and Five Star for your plumbing needs.”
Chris Carr, Drain Diagnostic
“Hello, i had a great experience with Mr. Ashley, very polite clean well uniformed on time honest and very communicative and upfront about how it was gonna be approached and price was spot on now hidden fees and was done in no time, country needs more hard working class honest folks like James very appreciative and even asked him for card, serviced us on the lords day even on Sunday! Thank you very much and god bless him, highly recommended.”
James Ashley, Drain Diagnostic
Making A Difference Beyond Home Services
We don’t just fix homes— we help rebuild lives!
At Five Star Home Services, we’re more than just a home service provider. We believe families are the foundation of any home. This means that we don’t just fix homes—we help rebuild lives. Our mission? We serve those in need.
A portion of every job we complete goes toward giving back to those in need, partnering with local nonprofits, and investing in initiatives that strengthen our neighborhoods. We are dedicated to making a difference—the Five Star Difference.
With our roots growing deep into our communities, we wholeheartedly believe in Profit on Purpose—a commitment to using our success as the launchpad to create positive change throughout our service areas.
Your Purchase
With each purchase, you’re helping others in need.
Giving Back
A portion of our revenue is dedicated to giving back to our communities.
Community Change
These local non-profits carry out lasting community change.
Sump Pump Services in Columbus, OH
-
Sump Pump Installation
Sump pump installation involves digging a sump pit, setting the pump, running a discharge line, and connecting it to power. In a basement with a concrete floor, that means cutting through the concrete, which adds to the scope of work. Don’t worry, Five Star plumbers and technicians will walk you through the options before any work starts.
-
Sump Pump Repair
When a sump pump fails, it usually does so silently, with little fanfare. Since they sit in the corner of your basement and only run when needed, you may not know yours is even working until your basement floods. Common problems are a stuck or broken float switch, a clogged discharge line, a burned-out motor, or even a tripped circuit breaker.
- Five Star handles all types of sump pump repairs: submersible, pedestal, and battery backup systems. Most repairs are done in a single visit. If the repair cost doesn’t make sense given the age or condition of the pump, we’ll tell you that too.
-
Sump Pump Replacement
A sump pump usually lasts around 7 to 10 years. If yours is older than that, runs constantly, makes grinding or rattling noises, or struggled to keep up last spring, really think about replacing it before it dies on you when you need it most.
-
Sump Pump Battery Backup Installation
Your primary sump pump runs on electricity. The problem is that the storms most likely to flood your basement are also the ones most likely to knock out power. A battery backup system installs alongside your primary pump and takes over automatically if your power goes out or if the main pump can’t keep up with the water volume. Five Star installs battery backup systems and can add one to an existing pump setup in most cases during a single visit.
-
Sump Pump Maintenance
A sump pump sitting around unused for months can fail at a moment’s notice. Annual maintenance keeps it (and you) ready. A basic checkup for a sump pump includes pouring water into the pit to confirm that it triggers correctly, inspecting the discharge line for clogs or freezing, and testing the backup system if you have one.
-
Five Star offers sump pump maintenance as a standalone service and as part of its Whole Home Protect plan. If you haven’t had your pump inspected in over a year, especially before spring storm season, it’s worth scheduling an inspection.
Sump Pump Columbus FAQs
Your plumbing questions answered.
In many cases, we offer same-day or next-day sump pump service across much of Ohio—especially when active water is present. We prioritize calls where flooding or ongoing water damage is a risk.
New installation typically runs $1,000 to $2,300. Keep in mind that this includes digging a pit and installing the pump. It’ll usually be less for a replacement pump, so that runs about $400 to $700. Adding a battery backup system runs $600 to $1,200 on top of the primary pump. Five Star gives you upfront pricing and three estimates before any work begins.
Yes, in many cases it’s a smart move. Most sump pumps have a typical lifespan of several years depending on usage and conditions. If yours is older, noisy, or unreliable, replacing it proactively can be much cheaper than cleaning up a flooded basement.
In Columbus, yes, it’s well worth considering. Storms that bring the most water are often the ones that take out power. Once your electricity goes out, your sump pump is worthless. When you have a battery backup, it kicks on as soon as the power goes out, able to pump thousands of gallons of water, giving your basement a fighting chance even with the lights out.
With regular maintenance, it lasts around 7 to 10 years. Pumps that run frequently, common in Columbus given the clay soil and rainfall, tend to wear out faster. If your pump’s over 7 years old, get it checked out ASAP, even if it’s working fine.
Jump to Section
Peace of Mind with Five Star Protection Plans
Stay Worry-Free with Protection That’s Built to Last
Keeping up with your home maintenance shouldn’t be overly complicated. It should be easy. We offer impressive home maintenance plans designed specifically for you to protect your entire HVAC, plumbing, and electrical systems at competitive monthly price rates.
When you STAY PROTECTED with Five Star, you won’t have to worry about unexpected problems at inopportune times. With our plans, you can enjoy priority scheduling, exclusive savings, and more, knowing your home is always in expert hands.
We know it. You know it. But you also deserve peace of mind. So, kick your feet back and relax, knowing your home is protected by Five Star!
