Five Star Promise
We don’t just aim for five-star service—we stand behind it.
From same-day appointments to giving back to our community, every detail of your experience is handled with care and the customer service you deserve.
Home Services Company in Columbus, Dayton & Cincinnati
We serve those in need.
Rooted in Central Ohio with over 50 years of experience, Five Star has grown from a small family HVAC shop into Ohio’s trusted home services company. Today, our expert technicians, plumbers, and electricians serve Columbus, Dayton, and Cincinnati with fast, reliable care.
But restoring comfort is just the beginning. We give back by investing a portion of every job into local nonprofits that help families and individuals in recovery, because we believe in restoring hope, not just homes.
What We Do, How We Do It, & Why We Do It
Everything your home needs. Delivered with speed. Fueled by a mission to serve.
What began over 50 years ago as a small, family-run HVAC shop in Pickerington, Ohio, has grown into a trusted home services company serving Greater Columbus, Dayton, and Cincinnati. Today, Five Star Home Services provides expert HVAC, plumbing, and electrical care to thousands of homeowners across Central and Southwest Ohio.
As we’ve expanded, so has our promise—to deliver 5-star service with speed, accountability, purpose, and transparency. With same-day service, 24/7 emergency repairs, and a team of NATE-certified technicians, licensed plumbers, and master electricians, we’re here when your home needs us most.
So, whether you’re looking for a reliable partner or a rewarding place to work, Five Star is more than a name—it’s a standard.
What We Do:
- From residential HVAC services to residential plumbing services and residential electrical services, we do it all. Five Star Home Services is your one-stop solution for total home comfort—fast, reliable, and all under one roof.
- Count on service that’s built on speed, backed by accountability, driven by purpose, and delivered with total transparency.
How We Do It:
- It’s not just about getting the job done. It’s about doing it right and doing it fast. Your time matters!
- Our same-day service promise, clear communication, and dedication to excellence create the Five Star experience Ohioan homeowners rely on—so you can get back to your life.
Why We Do It:
- We believe in serving with purpose, restoring peace of mind, ensuring safety, and giving back along the way.
- You deserve to be comfortable in your own home because a home should be a place of comfort, not chaos. Five Star focuses on restoring your comfort, ensuring safety, and giving you back your valuable time.
- Through our work and our commitment to the community, we serve people, not just properties.
Our Story
From one bright idea to Ohio’s leading home services company.
What began as a small, family-run HVAC business in Central Ohio has since grown into a trusted home services company with more than 40 locations across Columbus, Dayton, and Cincinnati. For over 50 years, Five Star Home Services has proudly served Ohio homeowners with expert HVAC, plumbing, and electrical solutions—and a purpose that goes beyond the job.
More than words—this is how we earn your trust, every single day. It’s our Five Star Promise.
- Inception
Where It All Started
Howard Morris Sr. founded Eastland Heating & Cooling with a simple goal: serve families with honesty and skill. That legacy lives on through his sons, Kip and Brett, who lead Five Star today.
- 1976
A New Star Rises
In 1976, Pickerington Heating & Cooling joined the family and was soon named the #1 Residential HVAC Company in the Nation—proof that exceptional service shines the brightest.
- 2018
Lighting Up Dayton
In 2018, we launched Xenia Heating & Air, marking our expansion into Dayton. Ten new brands and a regional hub followed—bringing fast, reliable service to even more families.
- 2020
Built to Shine
By 2020, we opened our brand-new Columbus headquarters and warehouse to better serve Central Ohio.
- 2020
Shining South into Cincinnati
Soon after, we expanded into the Queen City with Mason Heating & Air, Lebanon Heating & Cooling, and more—joining a community that values craft, culture, and care.
The Five Star Promise
More than just a promise—it’s our commitment to you.
Nobody likes an empty promise. That’s why at Five Star, we stand behind four core commitments designed to make your experience seamless, stress-free, and—true to our name—five-star from start to finish.
Fast Service
We’ll be there today, or the service is free.
Because your comfort and safety can’t wait.
Accountable Always
If it’s not a five-star experience, we’ll make it right.
Our work is backed by our 5-Star Guarantee—no excuses, no exceptions.
Serving with Purpose
10% of every dollar goes to support addiction recovery.
When you choose us, you’re choosing to give back to those in need and helping to rebuild lives.Transparency by Design
You get three written estimates—every single time.
Clear options. No pressure. Just honest home solutions you
The Five Star Values
Built on values. Driven by purpose.
Relentless
Good enough is never enough. We don’t settle for the bare minimum, and neither should you. You deserve top-tier service. At Five Star, we go the extra mile because that’s the standard we set. Every project, every call, every day—we’re all in.
Generous
True success isn’t about profit. It’s about people. That’s why we give 10% of our revenue to nonprofits that help those recovering from addiction. We win when we give.
Passionate
Serving others is our passion. We know that authenticity cannot be faked. So, what does that look like? Well, with Five Star, our energy shows up in a friendly tone, a thoughtful explanation, and a technician who treats your home with respect. That kind of purpose isn’t made up; it’s part of our culture, and we’re proud of that.
Experts
Our team is made up of the best because we demand the best from ourselves. We invest in ongoing training and stay ahead of industry trends. We don’t cut corners. For us, excellence is non-negotiable.
Integrity
Doing what’s right isn’t up for debate—it’s the baseline for how we operate. We do what’s right, every time.
Making A Difference Beyond Home Services
We don’t just fix homes— we help rebuild lives!
At Five Star Home Services, we’re more than just a home service provider. We believe families are the foundation of any home. This means that we don’t just fix homes—we help rebuild lives. Our mission? We serve those in need.
A portion of every job we complete goes toward giving back to those in need, partnering with local nonprofits, and investing in initiatives that strengthen our neighborhoods. We are dedicated to making a difference—the Five Star Difference.
With our roots growing deep into our communities, we wholeheartedly believe in Profit on Purpose—a commitment to using our success as the launchpad to create positive change throughout our service areas.
Your Purchase
With each purchase, you’re helping others in need.
Giving Back
A portion of our revenue is dedicated to giving back to our communities.
Community Change
These local non-profits carry out lasting community change.
#1 Home Services Company in Columbus, Dayton, & Cincinnati, Ohio
Comfort you can count on—proudly serving Central and Southwest Ohio communities.
Five Star Home Services is the home services company Central and Southwest Ohio trusts for fast, professional solutions—from AC installs, water heater upgrades, sump pump solutions, to full electrical panel replacements. Our NATE-certified technicians, master plumbers, and licensed electricians deliver clean, reliable work around the clock, making your home more comfortable, safe, and stress-free every day of the year. One call. One trusted team. Everything your home needs with our one-stop home service solutions.
Our service area locations include:
Columbus
- Bexley
- Blacklick
- Canal Winchester
- Circleville
- Columbus
- Delaware
- Dublin
- Gahanna
- Groveport
- Heath
- Hilliard
- Lancaster
- Lewis Center
- New Albany
- Newark
- Pataskala
- Pickerington
- Powell
- Reynoldsburg
- Upper Arlington
- Westerville
- Whitehall
- Worthington
Dayton
- Beavercreek
- Bellbrook
- Cedarville
- Centerville
- Clayton
- Dayton
- Fairborn
- Huber Heights
- Kettering
- Medway
- Miamisburg
- Moraine
- Riverside
- Springboro
- Springfield
- Trotwood
- Vandalia
- Waynesville
- Wilberforce
- Xenia
- Yellow Springs
Cincinnati
- Batavia
- Blue Ash
- Bridgetown
- Cincinnati
- Fairfield
- Finneytown
- Hamilton
- Lebanon
- Loveland
- Madeira
- Medway
- Mason
- Moraine
- Middletown
- Milford
- Monroe
- Morrow
- White Oak
- Wilmington
What Homeowners are Saying
Real stories from real customers.
At Five Star Home Services, our customers’ satisfaction means everything. From fast, friendly service to lasting repairs, we’re proud to earn five-star reviews every day. Hear from real homeowners who trust us to keep their homes comfortable, safe, and running smoothly.
“Steve was very professional, answered all of our questions, helped us compare estimate options, and handled all repairs in a timely manner! We are very appreciative for the emergency weekend service Steve was able to provide our family!”
— Katie Burkett
Steve Monbeck, Plumbing Service Call
“Floyd and Anthony were amazing installers! Very respectful and left the work site clean and looking better than they found it. Thank you!”
— Gregg Ryder
Floyd McDuffie, HVAC Full Install
“Kyle came to assess my hot water heater leaking and they are sending someone out today to install new one. Very professional and explained everything in detail. The hot water was installed by Kyle and he did an excellent job. Again was very professional, courteous and explained everything. I will definitely keep using their services for plumbing, electrical and heating and air.”
— Pat Snider
Kyle Gilbert, Plumbing Service Call
“Jacob was absolutely fabulous. He was efficient. He listened to what I had to say. And he was extremely honest with me. I could not have wanted anything more. He is a great asset to your company.”
— Michael Cote
Jacob Quallen, Water Heater Install
“Jacob was amazing! He did a wonderful job and was really pleasant to speak to. He brightened our whole afternoon and brought a lot of calm to our morning of chaos. Highly recommend!”
— Scott Filson
Jacob Quallen, Plumbing Minor Replacement
“Roody was an absolute superstar. Walked me thru everything and very professional. He is welcome back anytime.”
— Andrew Hill
Roody Garat, Plumbing Service Call
“I am a long standing Five Star member and have been very happy with their service so far. They have helped me with several projects around the home and are always very helpful, knowledgeable, courteous and respectful of my home and never leaving a mess. All technicians know their stuff and always let you know they are on their way before they arrive. Thanks Five Star once again for saving the day!
— Nikki Acker
George Walters, Plumbing Service Call
“Nobody else for me but Five Star!!!!!!!!! Mr. G is my new best friend from Five Star.”
— Patricia Henderson
Guillermo Rubke, Plumbing Service Call
“Brandon Morgan from Five Star was absolutely the BEST. We really appreciate him and his service. We will let our family and friends know of our wonderful experience, and will highly recommend Five Star Home Services.”
— David Adkins
Brandon Morgan, HVAC Service Call
“This is the second time I’ve used Five Star. They are the only people I will use from now on. Luke Ferguson was incredible. Checked and cleaned my furnace. Spent a lot of time teaching me about my furnace. I highly recommend Five Star for all your heating, air conditioning, plumbing , etc needs. Locally owned and operated”
— Jeff Webb
Luke Ferguson, HVAC Safety Inspection